AI Support Chat
Trained on what you actually published, and it hands over to a person when it should.
The same questions answered all day, customers waiting until Monday, and chatbots that made things up.
AI support chat is worth doing when your documentation already contains the answers and people are still emailing to ask. It is worth avoiding when the answers do not exist yet, and we will tell you which situation you are in.
Support answers the same questions all day
Trained on your published content, so the common questions get a real answer at any hour and your team gets their day back for the ones that need judgement.
Customers wait until Monday for an answer
Coverage outside business hours, with a clean handover to a person the moment a conversation should escalate rather than a dead end.
We tried a chatbot and it invented things
Answers grounded in your content with the source shown. If the answer is not in your documentation, it says so and hands over. That boundary is set deliberately.
We do not want it touching customer accounts
Then it will not. What it can see and what it can do are agreed before it goes live, and the transcripts show you exactly what it said.
We will run your real support questions against your own content and show you the coverage before you buy anything.
What a support chat build covers.
Your documentation, help articles, policies and product pages. It answers from what you published, not from what a general model guessed.
A clean handover the moment the question is outside what it knows, or the customer asks for a human, with the conversation carried across so nobody repeats themselves.
Tone and terminology set to match how you already write. A chat that sounds nothing like the rest of your site reads as a bolted-on widget.
patched 12
scanned daily
WAF on
What it will not discuss, what it must never promise, and what it has to escalate. Refunds, legal and medical questions belong to a person.
Every conversation logged and reviewable. The questions it could not answer are a direct list of what your documentation is missing.
$0.004 each
cap $200 / mo
at 41%
Measured per conversation, with caching and routing so a busy month does not produce a surprise bill.
Twenty-five years of shipped work.
Straight answers.
What is it trained on?
Your published content, documentation and approved answers. Not the open internet.
What happens when it does not know?
It says so and hands over. A confident wrong answer costs more than no answer.
Can it access customer accounts?
Only through an integration you approve, with permissions scoped deliberately.
How do we keep it current?
It re-indexes when your content changes, so updating a page updates the answers.
Ready to talk about it?
Tell us what you are building. You will speak to the engineer who would do the work.
A real number in two business days, from an engineer. No sales deck, and no call just to book another call.