Healthcare IT Support and How It’s Benefiting The Industry

Healthcare IT support is a growing industry because of its integral nature to the advancement of the healthcare field. The sector brings along so many advantages not only in technological support but also in compliance and secured systems for health care.

In this article, we’ll check out the many ways that healthcare IT support has been helping so many medical practices and professionals.

From protected health information to creating systems for hospitals. Healthcare IT support is one of the best things to happen to medical IT.

The Growing Need for Cybersecurity

One of the most significant contributions that healthcare IT support has in the industry is the security of patient records and the protection of the privacy of millions of individuals.

Patient information is – and will continue to be – one of the most private forms of data that has to be collected by medical professionals for them to be able to provide quality medical services. Due to its potential value, there have always been threats to steal vital records residing on the servers of medical facilities.

There have been many data breaches in the past, too, and this continuous threat is something that healthcare IT support companies manage daily

Protecting servers from external threats, such as hackers and malware, on-site security, and maintenance of computer platforms, ensure a physician can have standardized encryption when utilizing their hospital email account. This type of security has paved the way for more technically competent and safe data use for medical facilities.

Healthcare IT support consultants may also be able to provide medical facilities with data backup and recovery plans in the event of disasters that may occur. A data backup plan allows facilities to safeguard their data in the event of any calamity better.

Should there be any threats, they’re the first on the scene. Having them onboard makes it easier to thwart hackers who want to exploit weak points and steal data.

HIPAA Compliance

The Health Insurance Portability and Accountability Act or HIPAA is the standard by which patient’s records and sensitive data is protected. Every medical institution has to meet strict guidelines when it comes to the handling of patient data. This includes network security, process guidelines, and even physical security.

Healthcare IT support ensures that facilities are HIPAA compliant. We’re all too familiar with the number of fines that’s been passed through medical facilities which have had their services breached in the past. Although having healthcare IT support isn’t a guarantee, it’s the next best thing everyone should have.

The Ability to Monitor, Assess and Respond to IT Issues Immediately

Information technology can make things exponentially efficient for any organization or industry. However, it does come with its caveats of either software, hardware, or Internet breakdowns. The alternative would be to go back to the non-digital age, but that would render everyone extraordinarily ineffective.

Companies, such as Medicus IT, specialize in day-to-day IT support, which incorporates proactive IT management (to prevent computers from breaking down in the first place), and remote monitoring management.

This includes vulnerability scanning, which is testing if a medical facility’s networks can be breached or attacked in the first place. Monitoring is an essential part of their extensive repertoire, and it’s through this vigilance the problems in healthcare IT can be averted, and HIPAA compliance is upheld.

If a hospital’s systems are bogged down, face a threat or crash, this could result in real lives being affected and medical attention not being administered at its maximum capabilities. In the medical field, this is unacceptable.

Virtual Teams

Healthcare IT support companies don’t even have to be present at the site in order to perform daily maintenance. Not everything breaks all at once and sometimes issues are software bugs that can be fixed offsite.

To help facilitate queries, healthcare IT support companies may assign a virtual help desk to manage information or technical requests that the residents of the medical facility have.

In larger institutions that want flexible healthcare IT support, a virtual chief information officer can be assigned to lead and facilitate strategic IT and communication decision-making.

You can increase or decrease the amount of IT personnel needed to manage particular systems based on the current needs of the hospital. This flexibility is excellent in hospitals that are growing.

Saving Resources and Scaling

The medical field is highly resource-intensive, and being able to have a highly specialized team that doesn’t have to be housed in the facility, saves a lot of resources that can be allocated somewhere else.

Compared to building a cybersecurity staff, many medical facilities have opted to outsource healthcare IT support due to the many specialization requirements.

Furthermore, the costs of recruiting, hiring, training, and even scaling manpower when it comes to information technology will be eliminated. IT support won’t be dependent on in-house capabilities any longer but rather on quick response specialized outsourced teams.

Scaling in-house technology in a healthcare facility also becomes easier for any provider as they can provide the standardized, enterprise-grade services to any party that needs it.

Healthcare IT support also has the facilities required to provide advice on not only how to procure hardware, but also how to properly utilize it. They can assess the needs of healthcare providers and can provide recommendations and implementation of specialized systems and software. Also by being a third-party, bias in procurement is naturally avoided.

Not only does this save money, but a lot of companies can lose a lot by not being able to use software that’s efficient for their needs.


In data security alone, there’s no doubt at all that healthcare IT support is critical to protecting and maintaining protected health information (PHI).

As we move towards the future, it’ll be more integral in healthcare. New advancements in fields such as artificial intelligence, robotics, and big data will soon be commonplace in medical facilities. We can see healthcare IT support companies being essential in maintaining these technologies and advancing the medical field as we know it. Do you work in the medical industry?


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